Posted by Thelma Marshall, Product Director, March 5, 2020

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On the job complacency is made up small steps or actions that workers skip doing or completely forget about. It can be curbed with regular training to serve as a reminder. But forklift safety training fails to do its job when operators are not engaged and interested in the information and it’s delivery.

The solution is creating mandatory, refresher training that is documented and customized with the help of a telematic system and  operator report cards. Remember that even if training is short in duration, it must  capture the attention of employees and remind them of what they are missing.

Here’s some proven methods:

  • Laughter – Add humor to your training course with funny videos or photos that show operators making mistakes. Laughs can lead to learning.
  • A team challenge – Create teams that compete with their knowledge of forklifts and safety allows for operators to be engaged during the training. Use online safety training word games, which serves as a information retrieval exercise and reinforces knowledge.
  • Recognition – Acknowledge and reward those who did well in the training. Publish winners’ names on a notice board.

How effective is your current safety training?

It may be time to evaluate how well you current training programs work for employees. After extended time on the job, many forklift operators feel that they don’t need refresher training. But, when a job requires repetitive tasks, complacency can sneak up on even the best operators.

Your program should:

1. Target individual skill deficits and address specific needs.

Each operator has their own skill deficits and training needs. Often a one-size fits approach to training is not effective to correct everyone’s challenges and skill deficiencies. What works is to create a program of customized training that will address individual needs for improvement.

So, identifying each driver’s specific training needs is key to engaging them in training information. You can identify specific deficits easily with the use of telematic operator report cards.

Telematic report cards identifies:

  • New training needs – material that covers new items like warehouse changes, OSHA changes, new equipment
  • Targeted retraining needs – areas where your operators are falling short or are complacent
  • Just-in-time training needs – like operator recertification and regulatory training (anytime there is new equipment)
2. Teach in several different learning styles

Training can fail because not everyone learns and retains information in the same way. Always present safety training in a variety of styles, delivery methods, and experiences.  

Active learning is a key adult learning principle and includes:

  • Interactive games throughout the training that inspire recall of information previously discussed.
  • Real-life demonstrations provide visual reinforcement to learning
  • Group and two-way discussions help those who don’t retain written information.

Safety training is an investment in time that squelches complacency. One study estimates that for every dollar an enterprises spends on workplace safety training, it may see $2- $6 in returns for injury prevention and avoiding costly damage to equipment or trucks. 

Use telematic data to target forklift training to address what each operator needs and take steps to create interesting, focused training that reminds everyone that avoiding risk is key to safety.

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